95% of unhappy customers will return if an issue is resolved quickly and efficiently.- NARMS
Instant Review Sharing
JetJaw encourages your happy customers to leave positive reviews on Yelp!, CitySearch, Facebook, Urbanspoon and other places that matter to you. Google, Bing, and Yahoo display those review ratings on the first page of their search results when new customers are looking for your business. JetJaw gets you the positive exposure needed to drive traffic to your business.
Negative Feedback Kept Private
It's no fun having to respond to customer complaints from a public stage where everyone is watching. With JetJaw, unhappy customers address their concerns privately with you. They can even provide their phone number or email address so that you can follow up. Keeping these interactions offline allows you to protect your brand while resolving issues with your customers.
90% of unhappy customers will not do business with the same company again (Ratepoint). However, 95% of unhappy customers WILL return if an issue is resolved quickly and efficiently (NARMS). JetJaw will send you an immediate text message or email so that you can address customer issues quickly and gain their repeat business. This gives you the edge in managing your reputation.
Actionable Customer Insights
No need to sift through mountains of data to find actionable data to improve your business. JetJaw automatically graphs your results so you can make quick decisions. Prefer to go deeper? You can also download your results and go further behind the data to draw advanced insights. Either way, you have the power and flexibility in your hands.
Advanced Social Statistics
As your customers share their positive experience with your business on Social Media and Review Sites, JetJaw automatically tallies those numbers for you. You'll know how many of your customers bragged about you on social media and you'll also see the total reach of those positive messages. You'll also see how many customers addressed their concerns privately with you.
Any Device, Anywhere
JetJaw literally works on any phone, tablet, or computer. There is no software to download and no need to go home, so your customers can go from zero to feedback in seconds. Making feedback this easy and fast ensures more people will participate and you'll have the freshest, most accurate feedback.
Multiple Location Support
Have multiple locations or branches? No problem! JetJaw makes it easy to deploy the same campaign to multiple locations and even evaluate your metrics by location. This makes it easy to find the hotspots and areas of opportunity in your business. It also allows your to hold your manager and other key stakeholders accountable.