Privacy

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Last modified: June 20, 2011

This Privacy Policy applies to all of the services offered by JetJaw, Inc.

If you have any questions about this Privacy Policy, please feel free to write us at privacy@jetjaw.com or write to us at:

JetJaw, Inc.
5650 Greenwood Plaza Boulevard
Suite 250E
Greenwood Village, Colorado, 80111

Information we collect and how we use it

We may collect the following types of information:

  • Information you provide – When you sign up for a JetJaw Account we ask you for personal information, such as your name, organization, email address, and password.
  • Survey information – When you use our service, you may submit survey questions to us and we will collect responses on your behalf. We will never use your survey questions or responses other than in accordance with this privacy policy unless we have your consent, and then only anonymously and by aggregating them with questions and responses from other surveys.
  • Cookies – When you visit JetJaw, we send one or more cookies to your computer or other device. We use cookies to improve the quality of our service, including for storing user preferences.
  • Log information – When you access JetJaw services via a browser, application or other client our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
  • User communications – When you send email or other communications to JetJaw, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services.
  • Sending surveys – At your request and our your behalf, we may send survey invitations via email or SMS message to email addresses or phone numbers provided by you. Your list of such email addresses or phone numbers is stored on our system, but the email addresses and phone numbers in those lists are not used by us in any other way.
  • Affiliated JetJaw Services on other sites – We offer some of our services on or through other web sites. Personal information that you provide to those sites may be sent to JetJaw in order to deliver the service. We process such information under this Privacy Policy.
  • Location data – JetJaw offers location-enabled services to customers who want to capture the actual location (such as GPS signals sent by a mobile device) of the devices used to respond to surveys. If you use those services, JetJaw may receive and store information about the actual location or information that can be used to approximate a location (such as a cell ID).
  • Other sites – This Privacy Policy applies to JetJaw services only. We do not exercise control over sites that include or promote JetJaw applications, products or services, or links from within our various services and website pages. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

In addition to the above, we may use the information we collect to:

  • Provide, maintain, protect, and improve our services and develop new services; and
  • Protect the rights or property of JetJaw or our users.

If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

JetJaw processes personal information on our servers in the United States of America and in other countries. In some cases, we process personal information outside your own country.

Choices

You can use the JetJaw Account Information page to review and control the information stored in your JetJaw Account.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some JetJaw features and services may not function properly if your cookies are disabled.

Information sharing

JetJaw only shares personal information with other companies or individuals outside of JetJaw in the following limited circumstances:

  • We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
  • We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons to enable them to assist us to provide our survey-related services. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of JetJaw, its users or the public as required or permitted by law.

If JetJaw becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to JetJaw employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Accessing and updating personal information

When you use JetJaw services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

Enforcement

JetJaw regularly reviews its compliance with this Privacy Policy. When we receive formal written complaints, it is JetJaw’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between JetJaw and an individual.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).